Our Team and Story

IT'S ALL ABOUT YOU, BUT HERE IS A LITTLE ABOUT US.

In 2010, we started out as a boutique immersive agency that combines creative sales and marketing knowledge with emerging cloud based solutions. Deep interactions with our first clients gave us insights into other key areas that businesses needed local support and help with, like marketing, operations and information technology.

TODAY, WE ARE A FULL SERVICE AGENCY

We’re passionate about helping businesses compete and thrive in an increasingly dynamic environment.

Our concierge style services and expertise let our clients focus on the part of the business they are passionate about… their craft – while we work behind the scenes to keep systems and the business running smoothly.

Andrew Langlois

FOUNDER + CEO

Andrew spent 30 years in the golf and landscape industry, 15 of which was in wholesale distribution interacting with business owners and managers. 

As the COO, he led a transition of the distribution company entirely to cloud based solutions (moving the servers and computers that drove the business functions to off site data centers) after the economic downturn in 2007 out of "necessity", and was instantly convinced of the benefits of this approach to managing business systems, computers and servers.

Since the start of BizHelm, providing on-site services, the company has branched into other key areas that emerged as common pain points for lots of small independent owners who all seemed to face similar challenges and restraints, like merchant services, marketing, and managed services.

Today the company offers a comprehensive set of solutions to a wide range of business types including life science manufacturers, retailers, specialty shops, boutiques and the medical, professional and trades sectors. 

Andrew prides himself in being super accessible - send him a note and find out for yourself!

Steve Cranshaw

CReative director

Steve has been designing professionally for over 15 years. His clean design style, strong business acumen, detail oriented nature and acute foresight are just a few of his tools in his art bin. Steve has designed for countless businesses and has worked for several large corporations. A strong design sense is what Steve brings to every project and a passion for being creative and forward thinking is what excites him about producing the next great design or campaign.

Doug Noonan

Business manageR, SYSTEMS ADMINISTRATOR

Doug has extensive experience in purchasing, systems management and mass maintenance of data and pricing files. He also has a keen eye for detail and loves swimming….in minutiae. His Google Ads Certification is glaringly reflective of his tolerance for prolonged periods of working with data that most would find mind numbing. With over two decades of experience in systems management and IT administration there isn’t much Doug hasn’t encountered.

Barrett O'Neill

SEO Specialist

Barrett is an SEO expert and has been strategizing and implementing SEO for small and medium sized businesses for three years. He started his SEO business after learning "in the trenches" for a start-up he helped build from dorm room concept to a seven figure business. He has created over $1,000,000 in organic traffic value for his clients and believes building a website with organic traffic creates a valuable asset for any business. Barrett is a graduate of Babson College and currently resides in Boston, MA.

John McGuiggan

Copywriter and Content Specialist

John has worked as a writing tutor, a professional content writer and editor, and currently manages the Content Team for an Inc. 5000 digital marketing agency.

John also works as an Acquisitions Editor with an independent horror publisher, and as a freelance legal writer. He is a member of his local volunteer fire department and is passionate about emergency medical services.

Jennifer Smith

Copywriter and Content Specialist

Jennifer is a freelance writer based in Central Massachusetts. She enjoys creating engaging, relevant and actionable content for clients across several industries and markets. When she's not writing, she's spending time with her husband and two young children.

Mara Unkefer

Life Sciences Copywriter and Content Specialist

Mara began her career in molecular biology. While teaching college courses, she discovered how powerful an engaging story can be in kindling curiosity in others. Her passion for storytelling called her to leave the lab bench and leverage her communication skills to help other scientists build meaningful messages about their work. Mara’s greatest asset is translating complex research into accessible narratives geared towards your intended audience. Areas of expertise include: Molecular biology, Physiology, Ecology, Behavior, Basic, Applied, and Clinical Research.